Refund & Return Policy
If not completely satisfied, you may return any items for a full store credit. Returns are accepted based on our approval and authorization only. In order to process a return, an email must be sent to email@example.com, The email must contain the following:
Subject - Return
Order Number #
Style # (Description)
Reason for return: (In a few words explain the problem)
The return request has to be within 7 days of receipt of goods. Refused, unclaimed, undeliverable orders or merchandise returned due to customers error or border refusal are subject to 20% restocking fee in addition to all freight charges.
Authorized returns will be refunded the full amount to your original account as a store credit. This will be applied as soon as we get the returns from you and it will be applied to your next order.
If for any reason SurelyMine.com has made a mistake with the order and sent the wrong order or wrong items a return is accepted and the proper order will be sent.
If you wish to exchange an item for a different color, size or style you may. Use the Return process and use the subject - Exchange. If the exchange amount is greater than the amount of the original item, you are responsible for the difference. If the amount is less than that of the original item the difference will be honored as store credit.
*SurelyMine.com will not be responsible for any shipping or handling costs incurred on any
returns or exchanges.
* Personal bias and opinion does not constitute grounds for any cancellation and or return.
* ALL SALES ARE FINAL. Returns and store credits are issued based on the terms provided by
- The Return and Exchange Policy described below applies only to online purchases made through www.SurelyMine.com
- FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked On Sale are final. FINAL SALE items cannot be returned for exchange, or credit.
- All other items are eligible for exchanges and store credit ONLY, and there are NO refunds. The merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.
Return Request via email must be requested within 7 days and Returned Item(s) must be mailed back to SurelyMine within 14 days from the shipped date.
For Refund of Online Purchases:
- Your package will include an order invoice, and/or customs documents. Complete the Return Form by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.
- Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form and Customs Documents (if applicable). Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
- Mail the package to: SurelyMine Attn.: Online Returns. Contact us for return address or return using address on your package.
- Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
Returns for Defective Items and Wrong Items Shipped:
- Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:
Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses.
- By mail. To ensure proper processing, on the return form indicate the return code for the item(s), either defective (C1) or wrong item shipped (B1). If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
- Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt along with the Return Form. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
Returns on Online Purchases Made with Gift Card, E-Gift Certificate or Store Credit Card:
Credit/reversal of charges can only be made to the exact Gift Card, E-Gift Certificate or Store Credit Card used to make purchase. Please retain the Gift Card, and/or E-Gift Certificate after online purchase for exchange and future purchases.