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    FAQs

    FAQ

     

     

     

    How to reach us-

     

    Web Sitewww.surelymine.com

     

    Address:

     

    SurelyMine Clothing and Accessories                                            

     

    30724 Benton Road Suite C302 #382

     

    Winchester Ca 92596

     


    Email Us: shop@Surelymine.com
    Call Us: 888.611.3373

     

    3 Ways to shop and get connected  with us:

     

     

                CHAT WITH US

     

     

     

    CALL US

     

     

    EMAIL US

     

     

    Chat with our fashion advisor and get instant fashion tips.

    Our sales assosiates are available to assist you with any questions you may have. Call us, we are looking forward to hearing from you:

     

               888.611.3373

    Send us an email and Have one of our sales assosiate assist you in answering any questions you may have.  Your message is important to us.  We will get back to you as soon as possible.

     

              Shop@surelymine.com

     

    Help - Customer Service

    If you were unable to find your answer in the Help area of our website, select a topic below.

     

    • How do I Check the status of my order and track my package?
    • Why was my order cancelled?
    • I can't remember my password.
    • How long does it take for a return process?
    • What is your return and exchange policy?
    • Can I change the shipping address on my order?
    • How long does it take for a pending authorization to be removed?
    • What countries do you ship to?
    • What if my item is out of stock?
    • Can I modify after it has been placed?

     

    SCROLL DOWN TO SEE THE ASNWERS TO YOUR QUESTIONS

     

    If your topic was not addressed above, please click on any question above for phone number and email contact information.

     

    How do I check the status of my order and track my package?

     

    1. Log into "MY ACCOUNT" located at the top of the page and click "ORDER".
    2. Click on ORDER # to find Order status. Go to TRACK ORDER.
    3. Make sure to have the order # and email address available.
    4. Confirmations are sent via email within 30 minutes

    Once your order has been received or your shipment has been processed, based on the valid email address provided to us.  If you did not receive any confirmation emails, please check your email spam filter.  Select SurelyMine.com as a trusted website domain in your spam filter.  To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order.  Please allow 24 to 48 hours for your order status to change.

     

    Did this help?

    For any inquiries, you can speak with one of our friendly representatives at the phone numbers provided below or you may send us an email with your question.

    SurelyMine representatives are available to take your calls Monday through Friday, 9:30 AM to 6:00 PM,and Saturday through Sunday, 9:30 AM to 7:00 PM Pacific Standard Time. 888.611.3373 or via email at shop@surelymine.com

    2. Why was my order cancelled?

     

    1. SurelyMine was unable to verify the billing information if the billing address that is entered on the order does not match what the credit card issuer or bank has on file, the order will be automatically cancelled.
    2. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
    3. If you still need assistance, SurelyMine representatives are available to take your calls Monday through Friday, 9:30 AM to 6:00 PM,and Saturday through Sunday, 9:30 AM to 7:00 PM Pacific Standard Time.  888.611.3373 or via email at shop@surelymine.com

     

    Did this help?

     

    For any inquiries, you can speak with one of our friendly representatives at the phone numbers provided below or you may send us an email with your question.

     

    SurelyMine representatives are available to take your calls Monday through Friday, 9:30 AM to 6:00 PM,and Saturday through Sunday, 9:30 AM to 7:00 PM Pacific Standard Time.

     

    888.611.3373 or via email at shop@surelymine.com

     

    3. I can't remember my password.

     

       1. Please go to "MY ACCOUNT". Under "SUBMIT" please click on "FORGET YOUR PASSWORD"

     

       2. Enter the email address associated with your SurelyMine account.

     

       3. An email will be sent to you within 30 minutes to reset the password and give you access to your account.

     

    Did this help?

     

    For any inquiries, you can speak with one of our friendly representatives at the phone numbers provided below or you may send us an email with your question.

     

    SurelyMine representatives are available to take your calls Monday through Friday, 9:30 AM to 6:00 PM,and Saturday through Sunday, 9:30 AM to 7:00 PM Pacific Standard Time.

     

    888.611.3373 or via email at shop@surelymine.com

    6. How long does it take for a return for exchange or store credit to process?

     

    1. Please allow 2-3 weeks from the return shipped date for your account to be credited, 1-2 billing cycles for the credit to appear on your statement.
    2. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, 2-3 billing cycles for the credit to appear on your statement.

     

    Did this help?

     

    For any inquiries, you can speak with one of our friendly representatives at the phone numbers provided below or you may send us an email with your question.

     

    SurelyMine representatives are available to take your calls Monday through Friday, 9:30 AM to 6:00 PM,and Saturday through Sunday, 9:30 AM to 7:00 PM Pacific Standard Time.

     

    888.611.3373 or via email at shop@surelymine.com